Cancellation Policy

1.1 Package Tours

Deposits for package tours are non-refundable.
Cancellations made less than 40 days before departure will result in forfeiture of the full amount paid.

1.2 Day Tours

Cancellations made at least 72 hours before departure will be fully refunded.
Cancellations made less than 72 hours before departure are non-refundable.

1.3 Rescheduling Policy

If more than 72 hours remains before the day tour experience, the Customer may request a rebooking.
Some experiences, such as overnight stays or those requiring long preparation times, may have special rebooking terms.
If less than 72 hours remains before the day tour experience, rebooking is not permitted.
We always strive to accommodate your needs and include you in our journey. If you need to cancel within 72 hours of your experience, please reach out to us. We will check our availability for an alternative spot. However, if no alternative is available, the cancellation will remain non-refundable.

1.4 On the Day of the Experience

If an unforeseen event (e.g., illness) occurs, the Customer should contact the experience manager as soon as possible. Contact details are in the booking confirmation.
Customers are permitted to transfer their ticket to another individual if they are unable to attend.

2.1 Force Majeure & Unforeseen Events

Raw Arctic reserves the right to cancel any tour due to force majeure events such as natural disasters, political unrest, or other circumstances beyond control.
In such cases, no refunds will be provided, and Customers are responsible for having travel insurance that covers cancellations.

2.2 Operational Issues & Insufficient Registrations

If a tour is canceled due to operational issues or insufficient participants, we will notify customers as soon as possible. While we strive to provide advance notice, cancellations may occur at unexpected times.
Customers will be offered an alternative booking date. If no alternative is available, a full refund will be issued.

3.1 Weather-Related Cancellations

Safety is Raw Arctic’s highest priority. If severe weather conditions prevent the experience from taking place, the experience manager will notify the Customer to arrange a rescheduling if there are available spots.
If no alternative spots are available, no refunds will be issued, and you will need to rely on your travel insurance for coverage.

3.2 Last-Minute Cancellations Due to Weather

If an experience is canceled at the last minute due to weather, Customers will be provided with alternative booking options where possible.
If rescheduling is not possible, no refund will be issued.

Customers must have comprehensive travel insurance covering trip cancellations, medical emergencies, and travel disruptions.
Raw Arctic assumes no liability for loss, injury, or delays caused by unforeseen circumstances, including force majeure or weather-related disruptions.
Customers are solely responsible for securing adequate travel insurance to cover all potential risks.

For any cancellation-related inquiries, please contact Raw Arctic at:info@rawarctic.com or +299 32 15 15.