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Terms and Conditions

SALES, DELIVERY, AND CANCELLATION POLICY

1. SALES AND DELIVERY

1.1 Experience Ticket and Order Confirmation

  • The experience ticket and order confirmation will be sent to the email address provided at the time of booking.
  • Responsibility for the experience ticket transfers to the Customer upon receipt of the ticket by email.
  • If the ticket is not received, the Customer should check their spam or promotions folder. If not found, they should contact Raw Arctic for assistance.
  • Customers must verify that the experience ticket matches their order details as soon as possible. Any discrepancies should be reported immediately.

2. PRICES AND PAYMENT TERMS

2.1 Pricing and VAT

  • All prices on Raw Arctic are stated in DKK and do not include VAT.

2.2 Experience Gift Cards

  • Gift cards are valid for a specified amount and can be used as a form of payment.
  • Gift cards cannot be combined and must be used individually.
  • Discount codes cannot be applied to the purchase of gift cards.
  • Raw Arctic reserves the right to cancel an order if this policy is not followed.

2.3 Price and Typographical Errors

  • Raw Arctic reserves the right to cancel an order due to significant and/or obvious pricing or typographical errors on the website, social media, newsletters, or email communications.

3. CANCELLATION POLICY

3.1 CUSTOMER-INITIATED CANCELLATIONS

Package Tours

  • Deposits for package tours are non-refundable.
  • Cancellations made less than 40 days before departure will result in forfeiture of the full amount paid.

Day Tours

  • Cancellations made at least 72 hours before departure will be fully refunded.
  • Cancellations made less than 72 hours before departure are non-refundable.

Rescheduling Policy

  • If more than 72 hours remain before the experience, the Customer may request a rebooking.
  • Some experiences, such as overnight stays or those requiring extensive preparation, may have special rebooking terms.
  • If less than 72 hours remain before the experience, rebooking is not permitted.
  • If a Customer needs to cancel within 72 hours, they should contact Raw Arctic. If alternative spots are available, rescheduling may be offered. If no alternative is available, the cancellation remains non-refundable.

On the Day of the Experience

  • If an unforeseen event (e.g., illness) occurs, the Customer should notify the experience manager as soon as possible. Contact details are in the booking confirmation.
  • Customers may transfer their ticket to another individual if they cannot attend.

3.2 RAW ARCTIC-INITIATED CANCELLATIONS

Force Majeure & Unforeseen Events

  • Raw Arctic reserves the right to cancel any tour due to force majeure events such as natural disasters, political instability, or other uncontrollable circumstances.
  • In such cases, no refunds will be provided, and Customers must ensure full coverage through travel insurance.

Operational Issues & Insufficient Registrations

  • If a tour is canceled due to operational issues or insufficient participants, Raw Arctic will notify Customers as soon as possible.
  • While we strive to provide advance notice, cancellations may occur at unexpected times.
  • Customers will be offered an alternative booking date. If no alternative is available, a full refund will be issued.

3.3 WEATHER CONDITIONS

Weather-Related Cancellations

  • Safety is Raw Arctic’s highest priority. If severe weather conditions prevent the experience from taking place, the experience manager will notify the Customer to arrange rescheduling if available.
  • If no alternative spots are available, no refunds will be issued, and the Customer must rely on their travel insurance.

Last-Minute Cancellations Due to Weather

  • If an experience is canceled at the last minute due to weather, alternative booking options will be provided if possible.
  • If rescheduling is not an option, no refund will be issued and the Customer must rely on their travel insurance.

4. LIABILITY & INSURANCE

4.1 Travel Insurance Requirements

  • Customers must have comprehensive travel insurance covering trip cancellations, medical emergencies, and travel disruptions.
  • Raw Arctic assumes no liability for loss, injury, or delays caused by force majeure events, weather disruptions, or other circumstances beyond its control.
  • Customers are solely responsible for securing adequate travel insurance to cover all potential risks.

5. SECURITY & DATA PROTECTION

5.1 Payment Security

  • Raw Arctic, through its software provider Holdbar, uses SSL encryption to securely process credit card information.
  • Customers paying via credit card are protected against unauthorized transactions and may dispute charges through their bank.

5.2 Personal Information

  • Raw Arctic registers personal information (name, address, email, phone number) solely for order fulfillment.
  • Personal data is stored for five years per the Danish Accounting Act.
  • After an experience has been redeemed, most personal data will be deleted within 30 days.
  • Personal data is never shared, sold, or transmitted to third parties.

5.3 Customer Rights

  • Customers have the right to access, correct, or request deletion of their personal data under applicable data protection laws.

5.4 Cookies and Log Statistics

  • Raw Arctic uses cookies to enhance website functionality and improve user experience.
  • Log statistics collect anonymized data on visitor behavior for website optimization.

6. REQUIREMENTS UPON ARRIVAL

  • Customers must arrive at least 10 minutes before the experience start time.
  • Upon arrival, Customers must provide their ticket or booking confirmation as proof of purchase.

7. CONTACT INFORMATION

For any inquiries regarding these terms, please contact:

Raw Arctic
Kissarneqqortuunnguaq 27, 505-3900 Nuuk, Greenland
Email: info@rawarctic.com
Phone: +299 32 15 15
Website: Rawarctic.com

By booking and using our services, the Customer acknowledges that they have read, understood, and agreed to these terms.